We're here to help. Get support for technical issues, account questions, or learn more about using VoiceUp Athletics.
VoiceUp Athletics is not for emergencies. If you're experiencing a mental health crisis, please contact:
Get help via email for non-urgent questions
Speak directly with our support team
Real-time chat with support specialists
Get specialized support based on your role
Help with account access, technical issues, or questions about using the platform
Administrative support for university administrators and athletic staff
Professional support for licensed mental health counselors
Common issues and how to solve them
Try resetting your password using the "Forgot Password" link. If you're a new user, make sure you've activated your account using the email link sent by your university. If problems persist, contact support.
Check your spam/junk folder first. If you still can't find it, contact your university athletic department to confirm they have your correct email address. They can resend the activation link.
Check your internet connection and try refreshing the page. If the problem continues, try logging out and back in. Clear your browser cache if issues persist, or try a different browser.
All conversations are encrypted and anonymous. Your coaches and athletic staff cannot see your messages or know that you're using the service. Only licensed counselors can view your conversations. Read our Privacy Policy for full details.
You can request a different counselor through your account settings at any time. Click on "Settings" in your dashboard, then select "Request Counselor Change." You'll be matched with a new counselor within 24 hours.
VoiceUp is not for emergencies. If you're in crisis, please call 988 (Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or call 911. For non-emergency mental health support, use the VoiceUp platform to message a counselor.
Dedicated support for our university partners
Dedicated onboarding specialist to help launch VoiceUp at your university
Staff training on platform administration and best practices
Customizable templates to promote VoiceUp to your athletes
API access and SSO integration for Enterprise customers
Aggregate, anonymized reports on platform engagement and impact
Dedicated account manager for Enterprise plan customers
Explore our comprehensive knowledge base and resources